Terms of Service

1. Definitions

• "Service" means the PartnerStandard MAP web app at map.partnerstandard.com, its emails, and related features.
• "Owner" means a person who signs in to the Service with a Google, Microsoft or Notion account.
• "Collaborator" means a person an Owner invites to a plan by magic link, without an account.
• "Plan" means a Mutual Action Plan managed through the Service. Each Plan is a spreadsheet, or a Notion page, in the Owner’s Connected Storage.
• "Connected Storage" means the Owner’s Google Drive, Microsoft OneDrive or Notion workspace.
• "Your Content" means the information in your Plans: objectives, activities, people, milestones, exit triggers, notes and anything else you or your Collaborators add.

2. Eligibility and accounts

2.1 Eligibility. You must be at least 18 years old and able to enter into a binding contract. The Service is meant for business use. If you use it for an organisation, you confirm that you may bind that organisation to these Terms.

2.2 Signing in. Owners sign in with a Google account, a Microsoft work or school account or a Notion account. Personal Microsoft accounts are not supported. Each MAP account uses one provider.

2.3 Account security. You are responsible for your Google, Microsoft or Notion account and for everything done through your MAP account. Tell us promptly at hello@partnerstandard.com if you think someone has misused it.

3. Free service and future paid plans

3.1 Free today. The Service is currently free of charge. We do not collect payment details.

3.2 Paid plans later. We may introduce paid plans or paid features in the future. If we do, we will tell Owners at least 30 days in advance and show prices and terms before you agree. You will never be charged unless you actively choose a paid plan.

3.3 Changes to free features. We may change what the free Service includes. We will give reasonable notice of changes that materially reduce it.

4. Your content and your spreadsheets

4.1 Ownership. You keep all rights in Your Content and in your spreadsheets. We do not claim ownership of them.

4.2 Where it lives. Your Plans are stored in your Connected Storage, not on our servers. Our database holds only the records described in our Privacy Policy, including each Plan’s partner name.

4.3 Licence to operate the Service. You give us a worldwide, non-exclusive, royalty-free licence to access, process, transmit and display Your Content only as needed to run the Service for you and the Collaborators you invite. This includes reading and writing your spreadsheets and putting plan details in the emails you set up. The licence ends when you delete your account, except for emails already sent.

4.4 No sale, no training. We do not sell Your Content. We do not use it for advertising or to train AI models.

4.5 Aggregated information. We may use aggregated counts that do not identify you, such as the number of active Plans, to run, secure and improve the Service.

5. Connected Storage

5.1 Your permission. By signing in, you allow the Service to create and edit spreadsheets in your Connected Storage as described in our Privacy Policy. You can withdraw this permission at any time in your Google, Microsoft or Notion account. The Service then stops working with your Plans.

5.2 Your files are normal files. You can open, edit, share, move or delete your spreadsheets outside the Service. The Service follows those changes where it can. If you edit the protected ID column or the hidden _meta tab, or delete a tab or a Notion database, some rows or the whole Plan may no longer work in the Service.

5.3 Sharing outside MAP. If you share a spreadsheet or page directly in Google Drive, OneDrive or Notion, that sharing is under your control and the provider’s terms, not ours.

5.4 Provider availability. The Service depends on Google, Microsoft and Notion. We are not responsible when their services, your quota or your organisation’s settings stop the Service from reaching your files.

5.5 Backups. Your spreadsheets are your record. Keep your own backups if you need them. We cannot restore a spreadsheet that was changed or deleted in your Connected Storage.

6. Collaborators

6.1 Inviting people. Owners can invite partner contacts and colleagues to a Plan by magic link. You decide whom to invite. Collaborators can view the whole Plan and edit only their own side.

6.2 Your responsibility as Owner. When you add people’s names, job titles and email addresses to a Plan, or send them links and emails through the Service, you are responsible for having a lawful basis to do so and for telling them you use MAP.

6.3 Links are personal. A magic link gives edit access to one side of one Plan. Do not forward your own link. Owners can revoke a link at any time. Links stop working after 90 days without use.

6.4 Collaborators accept these Terms. By using a magic link, a Collaborator agrees to these Terms as far as they apply to Collaborators.

6.5 Collaborators use the Owner’s access. Collaborator changes are written to the Owner’s spreadsheet through the Owner’s connection. If the Owner’s connection stops working or the Owner deletes their account, Collaborators lose access or see the Plan read-only.

7. Notifications

7.1 Service emails. The Service sends magic links, reminders, digests, partner activity alerts, momentum warnings and Reconnect emails, as described in our Privacy Policy. Owners choose the settings for each Plan.

7.2 Unsubscribing. Anyone can unsubscribe from reminders, digests, alerts and warnings with one click.

7.3 Email buttons. Buttons in emails only open a confirmation page. A change happens only when you confirm it. You are responsible for changes you confirm.

8. Acceptable use

8.1 Lawful use. Use the Service only for lawful purposes and in line with these Terms.

8.2 Prohibited activities. You must not:

• (a) try to get around rate limits, permission checks or link restrictions;
• (b) access a Plan or side you were not invited to, or use someone else’s link or account;
• (c) reverse engineer, copy or scrape the Service itself, except where the law allows it;
• (d) use the Service to send spam or to harass, mislead or defame anyone;
• (e) upload or send malicious code;
• (f) impersonate another person or misrepresent your relationship with a company;
• (g) probe, scan or test the Service for vulnerabilities without our written permission;
• (h) overload the Service or interfere with other users.

8.3 Confidential information. By adding information to a Plan or sharing it with Collaborators, you confirm that this does not breach any confidentiality agreement, non-disclosure agreement or other duty you owe to someone else.

9. Methodology content

The Service includes guidance based on the PartnerStandard methodology, such as tips, example objectives, starter activities and suggested next steps. This guidance is general. It is not legal, financial or professional advice. You decide how to use it and what to commit to with your partners.

10. Third-party services

The Service relies on third-party services, including Google, Microsoft, Notion, Vercel, Turso and Resend. Their own terms apply to your use of them. A reference to a third party does not mean we endorse it.

11. Service availability

11.1 No service level. We aim to keep the Service available and reliable, but we do not promise any level of uptime or support response time. The Service is provided without a service level agreement.

11.2 Maintenance and interruptions. The Service may be unavailable at times, for example for maintenance, updates, provider outages or reasons outside our control. Emails may be delayed or not sent.

11.3 Support. We provide support by email at hello@partnerstandard.com, on a reasonable-effort basis.

12. Changes to the Service

We may add, change, suspend or remove features of the Service at any time. We will give reasonable notice of changes that materially harm Owners, where we can. If we decide to shut down the Service, we will tell Owners at least 30 days in advance. Your spreadsheets stay in your Connected Storage.

13. Suspension and termination

13.1 By us. We may suspend or end your access if you materially breach these Terms, if we suspect fraud or abuse, after prolonged inactivity, or where the law requires it. Where practical, we will give you notice and a chance to fix the problem first.

13.2 By you. You may stop using the Service at any time. Owners can delete their account in the app’s settings or by emailing hello@partnerstandard.com.

13.3 What happens next. When an account ends, we delete the data we hold about it as described in our Privacy Policy. Magic links for the Owner’s Plans stop working. Your spreadsheets stay in your Connected Storage and remain yours. Sections 4.1, 8.3 and 15 to 22 continue to apply.

14. Changes to these Terms

We may update these Terms. We will tell Owners about material changes in the Service or by email before they take effect. If you keep using the Service after the effective date of an update, you accept the updated Terms. If you do not agree, stop using the Service and delete your account.

15. Intellectual property

The Service, its software, design, text and methodology content belong to us or our licensors. These Terms do not give you any right to them, except to use the Service as these Terms allow. PartnerStandard® is a registered trademark in Germany. You may not use our names or logos without our written permission.

16. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses and expenses (including reasonable legal fees) arising from:

• (a) Your Content;
• (b) your breach of these Terms;
• (c) your breach of any confidentiality, non-disclosure or other contractual duty to a third party;
• (d) your violation of any law, including data protection law when you add people to Plans or send them links.

17. Warranties and disclaimers

17.1 "As is". The Service is provided "as is" and "as available", without warranties of any kind, express or implied, except those that cannot be excluded by law.

17.2 No guarantee. We do not guarantee that the Service will be uninterrupted, timely or error-free, that every change will be saved, or that every email will arrive.

17.3 Plan health. Health badges, momentum warnings and reminders are calculated automatically from the data in your Plan. They are aids, not judgements, and they may be incomplete or wrong.

18. Limitation of liability

18.1 Excluded damages. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill.

18.2 Maximum liability. Our total liability under these Terms is limited to the greater of (a) €100 or (b) the amount you paid us in the twelve months before the event giving rise to the claim.

18.3 Exceptions. Nothing in these Terms limits liability for death, personal injury, gross negligence, wilful misconduct, fraud, or any other liability that cannot be limited by law.

19. Content disputes

19.1 Notices. If you believe content in the Service violates your rights, write to hello@partnerstandard.com and include (a) the content concerned, (b) the right you believe is violated and (c) supporting evidence.

19.2 Our response. We review notices in good faith and respond within 30 days. Because Plans are stored in Owners’ own Connected Storage, we may forward your notice to the Owner. We may restrict access to a Plan through the Service based on our assessment.

20. Dispute resolution

20.1 Talk to us first. Before starting formal proceedings, both parties agree to try to resolve the dispute through good-faith negotiation. Please write to hello@partnerstandard.com.

20.2 Time limit. Claims must be brought within one year of when they arose, except where the law requires a longer period.

21. Governing law and jurisdiction

21.1 Governing law. These Terms are governed by Spanish law, without regard to its conflict-of-laws rules. If you act as a consumer, the mandatory consumer protections of your country of residence continue to apply.

21.2 Jurisdiction. The parties submit to the exclusive jurisdiction of the courts of València, Spain, except where mandatory consumer-protection law provides otherwise.

22. General provisions

22.1 Entire agreement. These Terms, together with the Privacy Policy and the Imprint, are the entire agreement between you and us about the Service.

22.2 Severability. If any provision is unenforceable, the rest of these Terms remain in effect.

22.3 Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor in connection with a merger, acquisition or sale of assets. We will tell Owners if this happens.

22.4 Waiver. A waiver is effective only in writing.

22.5 Notices. Send notices to us at hello@partnerstandard.com. We send notices to the email address of your account, or show them in the Service.

22.6 Language. These Terms are written in English. If we provide a translation, the English version prevails, unless the law requires otherwise.

23. Contact

• Email: hello@partnerstandard.com
• Address: Bernhard Friedrichs, Cowork Up! Puerta del Mar, C/ Cronista Carreres 10, Bajo, 46003 València, Spain
• VAT (NIF-IVA): ESX7526216H